The National School Climate Center (NSCC) is a national non-profit with a global footprint. We are a pioneer in the advancement of positive learning environments as a means of supporting students’ academic, social, and emotional well-being. Since 1997, we have worked with over 3,000 schools to create learning environments where adults and students collaborate to make the school community feel included, safe and engaged. Through our programs and services, we help schools recognize the significance of school-based relationships, leadership opportunities, and experiences that will guide and support students in becoming healthy and productive citizens. And, we conduct the relevant research, development, and outreach to ensure school communities have access to the latest high-quality, practice-informed and evidenced-based school climate information and resources available.
NSCC is excited to expand its team. The Manager of Education Programs and Services is responsible for effective and efficient program delivery including but not limited to education programs and services execution, content development, customer service and account management, financial management, and cross-team collaboration and communication. This person will be responsible for working closely with the Director of Education Programs and Services to develop training materials and online resources and streamline the processes supporting program execution while ensuring consistently high standards. The Manager of Education Programs and Services will deliver one-day workshops to support adults in improving school climate and assist with the management of school partnerships, including relationship management and communication with school and district leadership. Other duties and responsibilities may be assigned.
Program and Services Execution
Manage internal and external teams to actualize education strategy, including content development, program design, project direction, and new project development responsibilities
Co-develop master timeline of key organizational milestones of education programs and services aligned with established annual goals and commitments of large-scale contracts
Develop and execute a project management framework and facilitate its adoption across teams
Coordinate deadlines and deliverables with other departments to keep education services and project management on track
Surface key learnings to inform ongoing discussions with the Director of Education Programs and Services that support strategic adjustments ensuring programmatic success, long-term effectiveness and organizational efficiency at scale
Assist in the submission of grant applications and reports for large-scale education projects
Co-develop training materials and exercises for one-day workshops, online resources, and School Climate Leadership Certification Program
Manager, Education Programs and Services New York, NY- Full Time
Lead the alignment of curricula and content with intended project outcomes and objectives
Ensure that the content, organization, and style of all training materials and learning modules are updated and meet National School Climate Center’s editorial standards and voice for appropriateness, accuracy, clarity, creativity, inclusion, and accessibility
Assist with planning facilitations and/or deliver trainings for one-day workshops to target audience
Assist in the translation of research and best practices into services and training materials with immediate practical application to individuals in the field– from concept through product development, formative research, and successful implementation in order to ensure measurable learning outcomes
Customer Service/Account Management
Oversee contract/invoice processes and documentation (i.e. consultant contracts, service work orders/contracts, proposals, etc.)
Manage all follow-up work with schools and districts before and after NSCC Services are delivered, including entry of critical contact data on Salesforce and coordination of service delivery
Use data from customer feedback surveys to improve customer service
Coordinate the design, development, and implementation of the customer relationship management infrastructure needed to manage programs at scale (i.e., Salesforce)
Continuously reflect on opportunities to maintain high levels of program and quality at scale
Manage program budget in a timely fashion
Review and approve invoices from our education consultants
Improve and implement education accounts receivable process between the Education Programs and Services and Finance to ensure on-time payments Cross-team Collaboration and Communication
Cross-team Collaboration and Communication
Lead the improvement of accountability systems to ensure that program execution remains on track and there are clear signals when the work strays
Co-lead project team meetings to support regular communication within and across teams regarding progress toward goal attainment, ensuring that conversations are grounded in and informed by relevant programmatic data
Surface key decision points for Director of Education Programs and Services’ consideration and involvement
Co-lead the development of an onboarding program for new Education Programs and Services Consultants, that will support their rapid assimilation to NSCC standards, values and culture and connect them to their colleagues
Advanced degree in education, child development, or other related degrees accepted with at least three years of experience developing and delivering professional development to a variety of audiences or bachelor’s degree in education, child development, or other related degrees and five years’ experience developing and delivering professional development to a variety of audiences
Knowledge of whole-school improvement efforts and/or school climate
Diligently attends to details and pursues quality in accomplishing tasks; strong organizational skills
Successful track record in setting priorities, shaping processes, and executing quickly and effectively
Strategic thinker with ability to balance short-term needs with long-term planning and growth over time
Excellent oral and written communication skills to engage diverse community stakeholders and facilitate project buy-in, both inside and outside of participating schools
Personal qualities of warmth, integrity, credibility, maturity, positivity, and confidence
Desire to learn and grow; team player with flexible, creative, and analytical approach to problem-solving
Demonstrate respect for diversity and multicultural sensitivity and commitment to equity and NSCC Experience in the curation of learning content from multiple sources and experiences (experiential learning) into learning paths and programs mission
Experience with Salesforce
Experience in story-based media or video
Classroom teaching experience
Experience using one or more learning management systems for e-learning.
Work is generally performed in an open space office environment where the noise level is moderate. Expect autonomy in exchange for transparency and results. While we have core office hours, there is flexibility in work place and hours at the full discretion of the supervisor and within parameters provided in the Employee Handbook. We have a goal-based environment; we understand mindfulness and the value of deep focus. We're chasing a big idea, and we need every good teammate we can find.
This position does require some day and overnight travel.
STRENGTH IN DIVERSITY
We believe a key to achieving positive school climates for all students everywhere is to make sure the work is led, at every level, by diverse and inclusive teams. NSCC challenges all stakeholders, including our team and Board of Directors, to think inclusively for the advancement of our research, programs, and services.
Please send your cover letter, resume, and desired salary to [email protected]. Please no calls.